Refund policy

Returns

You can return most items within 14 days of receiving your order. This is in line with UK and EU distance selling regulations.

To be eligible for a return, items must be unused and in their original condition where possible.

Items that have been used, damaged after delivery, or are not in resale condition cannot be returned.

How to start a return

To request a return, please contact us by email with your order details.

Once we receive your request, we’ll reply with return instructions.

Refunds

Once your return has been received and inspected, we’ll confirm whether your refund has been approved.

If approved, refunds are issued to your original payment method. This usually takes 3–10 working days, depending on your bank or payment provider.

Shipping costs are non-refundable unless the item was incorrect or faulty.

Faulty or incorrect items

If something arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can fix it.

We will always aim to resolve issues fairly. This may include:

• Replacement of the item
• Full refund
• Partial refund depending on the situation

EU Customers – Right of Withdrawal

If you are ordering from the EU, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

To exercise this right, please email us before the 14-day period ends.

Once confirmed, items must be returned and a refund will be issued once goods are received back.

Non-returnable items

The following items cannot be returned:

• Used or damaged items
• Items not in resale condition
• Custom or personalised items (if introduced in future)

Exchanges

We do not currently offer direct exchanges. If you need a different item, please return your order and place a new one.

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